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 Thursday, 12 May 2005

TSB Director, Houlin Zhao is to address the latest meeting of the Service and Network Operations Group (SNOg) in a pre-recorded video. The meeting is to take place in Melbourne, Australia, 14 February and is hosted by Telstra.

The TSB head sent his apologies for not being able to attend the event in person, and thanked SNOg for its contribution to ITU-T's work, also congratulating the group on reaching its silver jubilee.

SNOg aims to make sure that the operations staff - often at the frontline of any telecommunication service provider - needs are taken into account in the development of standards.

Michael Lawrey, Head of Network Services, Telstra, a keynote speaker at the event described emerging technologies as changing the way networks operate. "Our upcoming meeting will provide us with an opportunity to hear the challenges we face as experts of network operators as well as presenting a great opportunity for all attending delegates to nut out the implementation of network and service management activities.

"The challenges for us are many and come in the form of network convergence, integration of processes, new tool sets required to understand the customer experience, and most importantly, the shift in our mindset from managing technology to managing customer services and their experiences."

For further information on SNOg please contact Morris Flory.