International Telecommunication Union   ITU
Site Map Contact us Print Version
 Monday, 19 June 2006

Study Group 4 saw the consent of a Recommendation (M.3342) which provides the means to document service level agreements (SLA) between a service customer and a service provider.

The Rec. takes into account the fact that NGN demands QoS guarantees for services. SLAs are considered an effective way of solving the problems of QoS guarantee between customers and providers. The Recommendation describes the detailed classification of SLA content, provides guidelines and instructions for the definition and composition of ‘SLA representation templates’ in order to manage QoS and service guarantees more effectively. It also includes instructions on how to complete the templates.