Study Group 4 saw the
consent of a Recommendation (M.3342) which provides the means to document
service level agreements (SLA) between a
service customer and a service provider.
The Rec. takes into account the fact that NGN demands
QoS guarantees for services. SLAs are considered an effective way of solving
the problems of QoS guarantee between customers and providers. The
Recommendation describes the detailed classification of SLA content, provides guidelines
and instructions for the definition and composition of ‘SLA
representation templates’ in order to manage QoS and service guarantees more effectively. It also includes instructions on how to
complete the templates.