This coming Saturday, 22 June, the IS Department will conduct an exercise testing its disaster recovery (DR) plan for our email service. We would like to test this plan by simulating a "disaster" and consequently activating the DR plan. The exercise will allow us to verify the effectiveness of the DR plan. We will test roles and responsibilities, recover data, restore email service at a secondary location, and restore network connectivity to a new service.
The exercise will start on 22 June at 09:00 and should be finished by 18:00. During this time, there will be limited access to the email service for ITU staff, first at around 09:00 for 3 hours and again at around 15:00 for about another 3 hours, so 9:00 to 12:00 and 15:00 to 18:00. Access interruption will be experienced from Outlook client, Outlook Web Access, BlackBerry, iPhone, iPad, Android devices, etc.
It is important to note that no email will be lost. It is only staff access to the email service that will be interrupted. The service will continue to receive emails, so any email sent by external contacts will be delivered to the respective ITU mailboxes and can be viewed as soon as access is restored.
If you have any questions, please contact the ITU Service Desk at ServiceDesk@itu.int.