This workshop, organized by the Telecommunication Development Bureau (BDT) of the International Telecommunication Union (ITU), in cooperation with the Telecommunications Regulatory Authority of Bahrain (TRA), aimed at building capacity in the area of dispute resolution in a competitive telecommunication and ICT environment through the exchange of experiences among the major stakeholders. An interactive role-play exercise was conducted in which each participant took an active part. The purpose of this exercise it to understand all the various aspects, implications and outcome of a dispute from the perspectives of the various stakeholders, and to identify best practice for dispute resolution specifically focusing on Alternative Dispute Resolution (ADR) techniques.  The workshop and the role-play are based on a joint study carried out by ITU and the World Bank entitled “Dispute resolution in the telecoms sector: current practices and future directions" and self training material developed subsequently.

The wrap-up summary from the role play exercise is available here.

The documents, including the joint ITU World Bank Study and the training modules, as well as other information can be downloaded from the TREG website at: http://www.itu.int/ITU-D/treg.