Connectivity between patients requiring
medical advice and the hospital is practical and effectively provides
crucial medical support. BNH Hospital
in Bangkok, Thailand, believes
in investing in communication technology fundamentals to connect
health anywhere, and anytime.
Despite being centrally located between
Silom and Sathorn Road, Bangkok’s business, financial, and
entertainment districts, BNH’s network reaches further under the
“Urban Community” concept.
“Virtual Emergency Room (ER)”,
launched in 2011, serves as a direct means of communication between
BNH’s Emergency Room (ER) and patients via Skype. Initially, this
telehealth service covered only nearby hotels, serviced apartments
and condominiums where many foreigners, tourists, and foreign
businesspeople live but has now expanded beyond this.
Patients or helpers can speak to and
see the nurses in the ER from wherever they are with simple tools
including internet connection, a computer, a tablet PC or a smart
phone that supports video calls. People wishing to contact the
hospital need to add the hospital identification “bnhhospital” to
their contact list.
BNH’s Emergency Room (ER) staff is on
standby 24/7 to receive calls and provide medical advice and support.
Using a web camera, the nurses can see the condition of the patients,
assess the situation and provide advice based on their findings.
Bystanders can be instructed and guided to provide first aid and even
Cardiopulmonary Resuscitation (CPR) while the ambulance is
The Virtual ER project has been managed
by co-operation between the hospital’s international marketing and
IT department. A network system for Virtual ER has been installed
separately from the main hospital’s network to create an
independent and dedicated connection. In the ER, computers and
high-definition cameras for Skype have been configured exclusively
for this project.