International Telecommunication Union   ITU
Site Map Contact us Print Version
 Thursday, 17 January 2013
Connectivity between patients requiring medical advice and the hospital is practical and effectively provides crucial medical support. BNH Hospital in Bangkok, Thailand, believes in investing in communication technology fundamentals to connect health anywhere, and anytime.

Despite being centrally located between Silom and Sathorn Road, Bangkok’s business, financial, and entertainment districts, BNH’s network reaches further under the “Urban Community” concept.

“Virtual Emergency Room (ER)”, launched in 2011, serves as a direct means of communication between BNH’s Emergency Room (ER) and patients via Skype. Initially, this telehealth service covered only nearby hotels, serviced apartments and condominiums where many foreigners, tourists, and foreign businesspeople live but has now expanded beyond this.

Patients or helpers can speak to and see the nurses in the ER from wherever they are with simple tools including internet connection, a computer, a tablet PC or a smart phone that supports video calls. People wishing to contact the hospital need to add the hospital identification “bnhhospital” to their contact list.

BNH’s Emergency Room (ER) staff is on standby 24/7 to receive calls and provide medical advice and support. Using a web camera, the nurses can see the condition of the patients, assess the situation and provide advice based on their findings. Bystanders can be instructed and guided to provide first aid and even Cardiopulmonary Resuscitation (CPR) while the ambulance is dispatched.

The Virtual ER project has been managed by co-operation between the hospital’s international marketing and IT department. A network system for Virtual ER has been installed separately from the main hospital’s network to create an independent and dedicated connection. In the ER, computers and high-definition cameras for Skype have been configured exclusively for this project.

(Source: FutureGov)