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 Friday, 16 November 2012
This study investigates whether women have limited access to savings services delivered via the mobile phone. It examines women’s mobile phone and savings behaviour to understand whether the mobile phone creates a barrier to the savings services through lack of technical knowledge and mobile phone access.

Women members of Grameen Foundation’s savings project at Cashpor Microcredit, based in Varanasi, India are the focus of the study. 65 randomly selected Cashpor clients throughout the Varanasi region were interviewed. Women were asked to self-select into one of three categories of mobile phone ownership, telling us whether they own a phone, borrow a phone or have no access to a phone. The interviews focused on three main themes: How women use mobile phones; savings services; and how knowledge about the phone is shared among their community, particularly with children. The data collected highlight some gaps in service and further our understanding of how these women, men and their families use mobile technology.

In summary, this study found three important lessons.

  • Promoting mobile phone ownership among women is an important component to ensuring that they gain unobstructed access to savings services, or any service delivered through the phone

  • Providing mobile phone literacy training is essential among these women

  • The children of Cashpor clients know much more about mobile phones than their parents.

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(Source: GSMA Women)