ITU Home Page International Telecommunication Union Français | Español 
Print Version 
ITU Home Page
Home : ITU-D


United Nations  International Telecommunication Union 


ICT Success Stories

Main WSIS site |  UN Millennium Development Goals | Visions of the Information Society |



From the United States to Cape Verde, governments around the world have embraced ICTs, and the internet in particular, as a means of mainstreaming public policy decisions, practices and processes, while providing citizens with greater and easier access to government services. Increased information flows between the public and private sector and citizens have improved transparency and accountability and established an environment of trust and reliability between citizens and elected officials in many parts of the world. Moreover, many ministries responsible for ICTs and modernization initiatives have realized the importance of a clear national strategy for becoming a part of the global Information Society and narrowing the gap between " haves" and "have-nots." 

ICT stories from the field

 Awards Programme for Digital Cities- Latin America

Success strategy: The municipal areas of Latin America are often neglected in the government’s modernization efforts. This informed the award of digital cities to reward the development of E-government initiatives and stimulate the modernization of these municipalities in Latin America.

The awards are made in three categories, which are: metropolitan area, medium size city and small rural community. The basic criteria for the contest are that these areas should have incorporated ICTs in its modernization process; this can be done through culture economics or social and must demonstrate a significant progress in the transition to a digital city. Judgment criteria include existing accomplishments and the scope and quality of future plans and projects. Two additional prizes are granted one for E integration which emphasizes female labour contribution in the modernization process and secondly, the regional E cooperation award which recognizes technical contribution in E government based on knowledge and technology transfer.

The award has made more visible the applicability of ICTs to government, creating model cities for other cities to emulate.

Source: The International Development Research Center , Institute for Connectivity in the Americas.

Partners: Institute for Connectivity in the Americas (ICA), International Development Research Center (IDRC), Cisco systems, Microsoft.

  Republic of Korea: A National Success Story

Success strategy: The Republic of Korea’s growing internet population is an important step towards the country’s e-government efforts. In Korea, there is a strong awareness that an ICT literate citizenry is needed to make full use of the the Government’s online efforts, which have been bold and far-reaching.

For instance, by January 2000, almost all government ministries and agencies were online and connected to a high-speed backbone network. Currently, more than 80 per cent of the central Government’s documents are computerized and 55 per cent of the government’s documents are handled electronically. A number of e-government projects have been implemented, including a registration system that has computerized over 200 million real-estate properties. Information about the properties can be examined in real time and titles issued on demand. The system is accessible from government offices as well as kiosks. In this way, time spent on registering properties has been reduced from over two hours to less than five minutes.

Perhaps the most remarkable aspect of the Korean experience has been the Government’s proactive stance: not only does it provide the necessary regulatory framework and supportive environment but, in an effort to be one step ahead, it also encourages investment by companies and usage by consumers. Not surprisingly, Korea was one of the first countries to emphasize the importance of ICT as an economic stimulus. Six major national projects have structured the direction of Government policies, including the recent “Global leader, e Korea”, the slogan of the latest Ministry of Information and Communication (MIC) initiative. Goals include getting more than 90 per cent of all Koreans online, improving e‑government and encouraging schools to use more sophisticated ICT applications.

For more detailed information: see the ITU case study on Korea

 India - WebCITI (Web Based Citizen-IT Interface)

Success strategy: An e-Governance project for building citizen-IT interface for services offered by district administration at Fatehgarh Sahib in Punjab and also provides complete workflow automation in the District Commissioner’s office. WebCITI provides a web based interface to citizens seeking services from the district administration. These include issuance of certificates such as death/birth, caste, rural area etc; licenses such as arms license, permission for conferences/rallies etc and benefits from socio-economic schemes. The Project has been appropriately funded by Govt of Punjab and has been executed through NICSI/NIC-Punjab State Unit. WebCITI has been augmented with DialCITI (Dialup based Citizen-IT Interface) to provide status as well as procedural information through telephone. It further extends the cause of providing efficient, transparent & quick information to the citizens. One can have information on any services or status of his case or application on phone. One can also find information about various schemes and procedures, status of one’s application etc. through web Interface available through select intranet counters at developmental block / revenue tehsil and kiosks. 

For more detailed information:  see

 Broadband 100% Installation Programme of Hyogo - Japan

Success strategy: The story of the Hyogo prefecture broadband initiative provides some perspectives for the developing world with its best practices of regional development programme to promote partnership between the local government and business for building a broadband access network in rural areas.

Hyogo prefecture is located in the western part of Japan, which has been known as an area of disaster recovery from the Big Earthquake of Hanshin-Awaji in 1995. More, even if Japan is a technologically advanced country, there are huge underserved areas with regards to broadband services. In those areas, the dial up through fixed telephone line is still the only way to connecting to internet.

Rapid progress of broadband access technologies has recently been made in both wired and wireless technologies in Hyogo. Technologies such as ADSL and wireless LAN, which become less and less expensive make easier to build broadband access environment even in the rural areas. In 2004, in the Hyogo prefecture ADSL service coverage rate for households achieved 97.7%, while the overall average for Japan was 77.1%. This broadband success has been achieved thanks to the local government special measures entitled "Broadband 100% installation programme of Hyogo" and cooperation with business in order to bring efficient technology services to the rural areas.

From the point of view of the local community, this public-private partnership on the local level resulted in an improvement of the quality of life in the region and smooth development of local digital content, including an expansion of administrative services on the web. All the cities and towns administrations in Hyogo Prefecture (There are 28 cities and 32 towns, as of 24 May 2005) developed their own website for better administrative services, as well as for dissemination and exchange of information among households, local industries and local administrations.

Furthermore, in the framework of the partnership an initiative was undertaken to connect all elementary schools to the internet. Thanks to the Harima Smart School Project the majority of the local schools have been already connected through volunteers’ organisations activity. And, the Hyogo New Media Council is a place for discussion among all the stakeholders of ICT development in Hyogo Prefecture for possible cooperative solutions.

This achievement could be reached with an active participation of the people in the local community, a working partnership among all of these stakeholders as well as a strong leadership of the local government authorities. While promoting the broadband information infrastructure constructions, Hyogo Prefectural Government endeavored to attain a wider goal of supporting a multi-dimensional cultivation of local community as well as an information sharing among all stakeholders, thus further creating new style of local community based on advanced ICTs.

Partners: Local Government, local NGOs, local business

Source: “Bridging the Digital Divide through Partnerships between Local Government and Venture Business”, New Breeze, April 2005, The ITU Association of Japan and the Outlines of "Broadband 100% installation programme of Hyogo" 

For more detailed information: see the Hyogo Prefectural Government website in Japanese and English

Background materials:

For translation of the pages in Japanese: use Altavista machine translation

 Solomon Islands: Solar Power for People First

Success strategy: The People First Network, or PFnet, is an e-mail system based on a robust, proven and sustainable technology that permits remote locations on islands across thousands of square kilometres to have access to internet e-mails using a simple computer, short-wave radio, and solar power.

PFnet community e-mail stations in fact represent the only feasible link with the outside world. For most remote locations in the Solomon Islands the only other options are short-wave radios and satellite telephones. While the expense of satellite telephones is prohibitively high, short-wave radios only supply the most basic of services. The new e-mail stations offer an unprecedented way to ensure health security, public services, education, and essential contacts with family and professional peers.

The People First Network is a non-profit organization within the Rural Development Volunteers Association (RDVA), and was established through the Ministry of Provincial Government and Rural Development. Various initiatives have benefited from funding from the United Nations Development Programme (UNDP) and a number of locally-based diplomatic missions and projects. As well as supplying e-mail services, the organization has also instigated partnerships to utilize the network for developmental activities such as distance education, agriculture and fisheries, and indigenous business development.

In recognition of its outstanding achievements, PFnet was a finalist of the IICD/InfoDev ICT Stories 2002 and Stockholm Challenge 2002 competitions. PFnet has to date established seven rural community e-mail stations.

For more detailed information:  see the PFnet website

 E-Government for Efficiency and Effectiveness - Philippines

Success strategy: The E-governance for Efficiency and Effectiveness Program (E3) will contribute to the Philippines' Strategic Program Objectives by improving the capacity of national and local governments to become more accountable and undertake more transparent decision making processes, promoting participation of civil society (especially women), and improving access of rural and urban poor to government services. ICTs will facilitate greater efficiency and effectiveness in delivering services to the public.

Target group: Canadian International Development Agency - CIDA

Source: WSIS Stocktaking Database

Public Domain Information Centers

Success Strategy: The Public Domain Information Centers Programme (united and extended Public Legal Information Centers Programme and Public Business Information Centers Programme) is aimed to create the network of community centers for free public access to the different kind of public domain information, e.g. legal, consumer, business, ecological, educational, etc. across the Russia and CIS countries. The website of the programme has till now connected more than 1350 telecenters throughout the CIS region and provides useful information about ongoing and forthcoming initiatives related to the dissemination of legal information concerning all aspects of life.

Partners: UNESCO IFAP National Committee of Russia, Ministry of Economic Development and Trade of Russia, Ministry of Culture and Mass Media of Russia, Special Communications Service, Garant Co., Ltd, Kodeks Co., Ltd, Konsultant Plus Co., Ltd

For more information: see IFAP website and the website of the activity

 The Treaty of Waitangi - New Zealand

Success strategy: The Treaty of Waitangi is the founding document of New Zealand, and part of the living history of the nation. This website, launched in 2003, is not an attempt to change public attitudes, nor to promote a particular view of the Treaty's significance, but rather to provide information and resources for an informed understanding and greater public knowledge of the Treaty..

The Treaty of Waitangi is the founding document of New Zealand, and was signed in 1840 between the British Crown and the Māori people (the indigenous people of New Zealand). As such the Treaty is not only New Zealand's founding constitutional document, it is part of the living history of the nation. Over time the Treaty of Waitangi has had a profound impact on life, history and politics in New Zealand, especially over the last 30 years.

The Treaty of Waitangi Information Programme was established by the State Services Commission in 2004. The first project embarked on was a website that would present an account of the interweaving of events, groups and individuals throughout our history. Not only an accessible & highly readable to serve as a historical account, the website was also to include stories and case studies, animated maps, personal quotes and anecdotes, biographies on key people, details of who signed, how and why, and a comprehensive section devoted to written, recorded and electronic resources on the Treaty of Waitangi. Responses from New Zealanders to the website, to date, have been very positive. Some historians are already calling it 'one of the most comprehensive resources on the Treaty of Waitangi'. Because New Zealand is a multi-cultural country, The Treaty has also been translated into several other languages, and is available on the website in; Samoan, Tongan, Niuean, Tokelauan, Cook Island Māori, Korean and Chinese. Features for vision-impaired users are also available providing a truly inclusive resource for all citizens.

The website is also hosting several related initiatives and features, in particular:

  • An E-learning initiative: An online seminar programme that is completely automated and customised by the visitor. The online seminar offers choices in topics, style of information, and frequency of information, commencement date, and a quiz at the end to test the user's knowledge on the subject.

  • Audio features: This is a joint project with Radio New Zealand whereby historical audio is researched and located in the archives and made easily accessible to the website viewer. On the website there will be over 100 pieces of audio related to the historical timeline and to several themes. Each piece of audio is connected via hyperlink to the relevant part of the timeline, allowing readers of the timeline to easily access audio that is relevant to that event. The audio includes interviews and feature programmes as well as radio news excerpts.

  • Community Discussions: This project includes the design and facilitation of community dialogue events, under the project leadership of the Information Unit. A contractor has been engaged to develop and produce the resources to support the community dialogue events.

  • Road Show: Te Papa Tongarewa, National Library and Archives New Zealand are combining with the Treaty of Waitangi Information Programme to develop a Treaty touring exhibition. This will involve a large truck and mobile display touring the country from the end of this year. The display will include both 2D and 3D exhibition elements. Thus, empowering citizens and providing a new generation of public services, the initiative is being fostering quality and efficiency of information exchange and communication services in governmental and public administrative processes, and strengthening participation of citizens in the information society decision-making.

Partners: the Treaty of Waitangi Information Unit at State Services Commission for The Treaty of Waitangi

Awards: Winner of the national contest Best Digital Content and Applications - New Zealand 2005, Category e-Government Nominee for the WSIS-Award 2005, Category e-Government

Source: WSIS-Award - New Zealand and the Treaty of Waitangi website in English and in Maori

 Cape Verde: An Unlikely Visionary

Success strategy:In Cape Verde, the biggest internet user is probably its Government. Since its first dial-up connection to the internet in 1999, the government LAN now covers every ministry and provides access to some 2,000 government employees. With a five per cent reduction in paper reported due to e-mail replacing routine paper correspondence, and the implementation of online databases which have facilitated and improved administrative procedures, the impact on government processes and efficiency has already made itself felt.

But how did such a radical modernization come about? Perhaps somewhat paradoxically, it was the spin-off result of the need to modernize public sector processes: the Government realized that reform could not be carried through without computers and the internet. Little did anyone realize that the World Bank requirement to implement public sector and civil service reform in Cape Verde through the Reforma da Administração Financeira do Estado (RAFE), which was not originally intended to be an ICT-related project, would result in the computerization of government. RAFE soon became a key driving force for the country’s ICT revolution, with RAFE services and training leading to a staff increase from three technicians to over fifty within two years, and a user base of over 20 government agencies with some 2,000 individuals. One of RAFE’s key objectives is to make government more transparent and “user-friendly” by driving an e-government initiative that will afford all Cape Verdeans access to the internet.

For more in-depth information:  see ITU’s Cape Verde case study

 Local e-Governance in India

Success strategy:Beginning in 1997 with the State-level Informatics System for Strengthening the Decentralized Plan Implementation (SLIDE), government decision-makers throughout India realized the important role that ICTs would play in modern governance. Focused on creating efficient and responsive mechanisms for governance at the local level, the SLIDE project employed a variety of ICTs to help local institutions mitigate the transition to a decentralized governing system that is unique to the State. The project, which has evolved into what is now known as the Information Kerala Mission, seeks to computerize and establish a wide area network (WAN) to connect the 1,215 local governing bodies throughout the state government.  

For more in-depth information:  see the Information Kerala Mission case study

 Democracy and SMS

Photo #000076Success strategy: SMS, or short message service, enables mobile phone users to send short text messages to each other. Filipino users are responsible for about 10 per cent of total global SMS traffic or 50 million SMS messages per day, making it the largest society of SMS users in the world. In early 2001, SMS played a crucial role in the revolt called “People Power 2”, whereby Filipinos used SMS to coordinate demonstrations that eventually led to the ousting of President Estrada, thus demonstrating one of the many democratizing uses of ICTs.

For more in-depth information: see

   e-Government in Egypt

Success strategy:In 1999, the Cabinet Information and Decision Support Centre (IDSC) organized the country’s first conference on IT, at which the Government laid out a five-year plan to bolster ICTs in Egypt. Following the conference, the Government created a new Ministry of Communication and Information Technology (MCIT) that was to oversee the evolution of Egypt’s knowledge society. From developing human resources to promoting domestic software development and international alliances, the MCIT’s plan sought to draw on both the public and private sectors to modernize Egyptian society. USD 338 million was allocated to the programme through 2002. While the MCIT has taken the lead in promoting ICTs throughout Egypt, government services are being coordinated through the national portal named alhokoma (meaning government in Arabic). The IDSC, MCIT and other ministries are constantly working on new initiatives to digitize government content to both promote public use of the internet, and streamline processes for administering government services.

For more in-depth information: see the website of the activity

Background materials: 

 Regulatory Reform and Universal Access in Brazil

Success strategy: The Brazilian telecommunication regulator, Anatel, has employed a variety of mechanisms to equip Brazilians with access to useful information to help improve their socio-economic status. Not only does the regulator provide visitors to its website with a chart of the cheapest telecom service rates, which are provided by each network operator in the country, but it also engages the public in formulating national telecom sector policies. Anatel has also created a Fund for the Universialization of Telecom Services (FUST) to help connect the nations schools and hospitals to the global information network.

For more in-depth information on Brazil’s modernization efforts: see

 e-WorkPermits – Zurich, Switzerland

Success strategy: A main goal of the project is to realize this operational conversion and thus to proof the opening of the Swiss job market and eliminate this entrance obstacle.

e-WorkPermits, the Canton of Zurich’s application for electronically processed work permits, allows to fill out the work permit application step by step online and manage one’s own data. High levels of data privacy and protection are guaranteed. On this site you may only apply for permits for the Canton of Zurich and the cities of Zurich and Winterthur. The website provides also useful information about federal and cantonal legislation as well as about different administrative procedures. Relevant information is available in common words for different categories of permit demanders. The resource is supported in two languages – German and English, and provides a search tool for detailed information.

Target group: Foreigner residents and Work-Permit Holders

Partners:  Republic and Canton of Zurich

Awards: Swiss Web Award in the Public Affairs category 2004

Source: WSIS Stocktaking Database and the website of the activity 

 Singapore’s e-Citizen

Success strategy: Launched in 1999, e-Citizen has become one of Singapore’s most important and successful e-government initiatives.  E-Citizen was created by the Ministry of Finance and is managed by the Info-Communications Development Authority (IDA). The end goal is to build a leading e-Government, which delivers more convenience and benefits to all individuals who live, work and play in Singapore.

E-Citizen is an internet portal created to provide Singaporeans with a single, organized access point to all government services.  E-Citizen is organized according to “life events” rather than by Ministry or Department, covering such areas as family planning, education and recreation.  Beyond providing citizens with a central window to government services, e-Citizen has also helped facilitate improved coordination between disparate government agencies. 

The eCitizen portal enables users:

  • To search for and access a diversity of information from government agencies

  • To conduct a wide range of transactions online with government agencies

The eCitizen portal has the ambition to herald a new era for the Singapore Public Service by transforming the way in which the public interacts with government agencies. Under the e-Government Action Plan, all public services that are suitable for electronic delivery or can tap on electronic channels to improve service delivery will be designated for transformation. This is in line with Singapore's vision for service excellence among all government agencies.

For more in-depth information:  

Background materials: see the eCitizen PDF brochure

  Modernizing Malaysia’s Government

Success strategy: Malaysia’s e-government initiative, similar to that of many other governments around the world, is designed to create a paperless public sector, while also strengthening relationships with citizens and businesses through greater transparency and information flows.  The Malaysian Administrative Modernization and Management Planning Unit (MAMPU) seeks to enhance the use of ICTs and has mandated that each government agency create an IT strategy plan to help facilitate greater communication between agencies and the public. This includes the Smart Partnership Application Repository (RAPP), the Government Integrated Telecommunication Network (GITN) and a VPN that connects all government agencies throughout project implementation processes.  The incumbent carrier, Telekom Malaysia, and the Malaysian Civil Service Link, which contains a listing and links to most government agencies, are at the centre of the country’s e‑government initiative. 

For more in-depth information:  see the MAMPU’s website

  E-Government for Development Initiative

Success strategy: The "e-Government for Development" Initiative implements concrete e-Government projects in developing countries and countries with economies in transition. This is a multi purpose project targeting key sectors and common sources of constraints to overall development and the deployment of ICT for all in particular. 

The Initiative support a wide range of activities aiming at the implementation of useful e-Government applications, such as e-accounting, e-procurement, e-tax, e-payment, e-customs, e-justice, e-statistics.

Improving the efficiency and transparency of public administrations is one of the first steps to make in order to promote social and economic development and strengthen good governance practices. The process involves a wide range of reforms relating to procedures, services and regulations, which are of fundamental importance in enabling new technologies to successfully transform socio-economic realities. Government-to-Government cooperation transfers the experience of Italian public offices to beneficiary countries. This ensures the sharing of knowledge resources that are difficult to find on the market. The initiative is therefore designed to contribute decisively to public administration reform, while fully respecting the cultural heritage, traditions and development choices of the local communities. 

Thus contributing to the uptake of ICT by citizens and businesses, e-Government for Development helps bridging the digital divide and enhance citizens’ empowerment.

In its first year of activity, the Technical Unit started putting the Initiative into practice and mobilising financial resources and expertise needed for projects in South East Europe, the Middle East, North Africa, Sub-Saharan Africa, Latin America and the Caribbean.

Target group: Public administrations in developing countries, citizens of these countries as a whole

Partners:  Italian Technical Unit e-Government for Development, Presidency of Council of Ministers, international organisations

Source: WSIS Stocktaking Database and the website of the activity

  @campus Mexico: Online Learning Program for Public Servants

Success strategy: Institute for Connectivity in the Americas has implemented an interactive portal for public policy makers, entrepreneurs, community activists, and digital pioneers dedicated to using ICTs to shrink the digital divide in the Americas.

 @Campus is an online learning program for public servants, helping to consolidate civil service reform in Mexico. The project provides civil servants with an Internet-based education portal offering courses and information on certification. ICA’s portal provides the project with complementary resources for knowledge creation & capacity building. These include case studies, projects and funding criteria, news articles, events, and virtual discussion groups on themes.

With financial support from ICA and the expertise of the Canadian School of Public Service, Mexico instituted a pilot phase where 800 public servants have received training. The goal is for up to 47,700 public employees to have access to the e-learning platform, and for the project to be a reference project for future rollout in the region.

Partners:  Institute for Connectivity in the Americas (ICA), Secretaría de la Función Pública (SFP)

Source: WSIS Stocktaking Database and the website of the activity

  E-commerce for Small- Scale Public Procurement - Bulgaria

Success strategy: The overall goal of the project is to create transparent, equitable and accessible environment for public procurement procedures and to reduce financial, organizational and time resources spent by the companies in public procurement procedures. The companies receive information for small-scale procurement procedures, send their offers and participate in the whole tendering process via internet. The only technical requirement is to use digital signature for registration in the system and submission of offers and related documents.

The Bulgarian Ministry of Finance have implemented this feature together with a whole package of useful resources such as national budget & national debt issues, tax information, various statistics and highlights on Bulgarian and European Union legislative basis. A merit of the website is its fluid structure of the information and it certified origin as well as several user-friendly facilities, such as search & interactive tools.

 An innovative feature attracting many visitors on the website is the video-conference with the Minister of Finance once a month for an hour and a half. The online chat with the Minister is expected to improve the communication with the Government body and is led under the initiative “Electronic Europe” of the European Union.

The themes of debate are not previously fixed up and are determined by the participants. Hot issues such as corruption, money laundry and Government investments are being focused on and occurring embarrassing questions could not be avoided.

No previous registration is needed to attend the Minister’s chat and questions from citizens are taken online giving the possibility to the Minister to respond immediately or to initiate a query and post the answer by 48 hours after the real-time chat. The only conditions for participants are not to choose as a username the Minister’s name or similar surnames as well as to use a proper language. These measures are intended in the sake of a polite, respectful and fruitful online communication. Citizens are though stirred up to break the anonymity and get implicated while wholly identified.

The chat session is subsequently transmitted on - the first Bulgarian internet television and re-diffused on different internet sites. The archives of these sessions are also posted and open.

Similar tool is implemented recently for chat with experts having held the negotiation for the adhesion of the country in the EU. The feature is yet to be further developed but already incites a great interest among Bulgarian youth, which is highly involved in the national policy life.

E-mail address and hotline for denouncing corruption of public administration and other services employees are also available. At present, a major deficiency of this way of submitting information is the obligation to fully reveal oneself identity, if not, the signal is not preceded.

The overall concept of the website and the services provided has proven his efficiency and usefulness for citizens having access to internet. Main benefits of the online activities are their interactivity and the absence of censorship. The value added in terms of empowerment is also notable - transparency and democratic expression are highly stimulated and political issues in particular are discussed freely in public. Contributions and solutions have been suggested and given for consideration directly to the Public Authorities without institutional intermediate.

Target group: Bulgarian citizens

Partners:  Bulgarian Ministry of Finance

Source: WSIS Stocktaking Database and the website of the activity

  Access São Paulo - Promoting Digital Inclusion

Success strategy: From its introduction in the year 2000, the Program Acessa São Paulo (PASP) has implemented 123 Community Access Points called Infocentros, with the capacity to have 1,750,000 accesses a year, making this program a very effective instrument in reducing the digital exclusion in Sao Paulo. PASP objectives are to provide internet access to low-income citizens through the Infocentros; and to transfer management procedures to the beneficiary communities. By doing so, these communities can define their own priorities; including how the equipment donated by the provincial government will be used.

For more detailed information:  see 

  Establishment of Government Information Network Infrastructure - Ethiopia

Success strategy: A national wide-area network infrastructure is being established in the country to connect the Federal Government with Regional Governments and District level administration as well as to build nationwide networks that link government departments, educational and healthcare institutions, and agricultural research centres.

ETC has deployed an optical network infrastructure that will help transport high-quality voice, data and multimedia services to government departments, companies and the general population. This system provides videoconferencing, internet connectivity, messaging and information exchange services, which are believed to improve communications between the various tiers of Government to facilitate and enable effective and efficient provision of services to the public.

The Ethiopian economy is based at present mainly on agriculture. Nevertheless, the Government of the country strongly believes that an innovative and technology enhanced national strategy is needed in order to improve public services and create new long-term opportunities both for individuals and business enterprises all over the country. A knowledge-based economy is a target providing rich development perspectives in education, health care and agriculture sectors.

The Ethiopian Government, through its Ministry of Capacity Building (MoCB), enlisted ETC to build a core multi-service network. ETC awarded the tender for this infrastructure to Cisco Systems and its pan-African network and systems integrator, Business Connexion. Three ICT-led projects are expected to generate large benefit for local communities.

The first project is 'Woredanet', a network that will link almost 600 local ('woreda') and 11 regional government offices countrywide with each other and, in turn, with the Federal government headquarters in Addis Ababa.

The second is 'Schoolnet', a nationwide network that will provide more than 450 secondary education institutions with network connectivity. It will also help them to receive broadcast TV-based educational content from media agencies. The 'Schoolnet' project is already delivering educational content on flat-panel screens in schools from the Ethiopian Media Agency using terrestrial and satellite networks. More schools are coming online at a steady pace.

A third planned project is 'Agrinet', a network that will potentially link more than 30 research and operational agricultural centres together.

A fibre-optic transmission network conceived by Cisco has been built around Addis Ababa, and it will transport both mobile and fixed-line analogue voice traffic. A combination of high-speed fixed and microwave links extends existing network to other parts of the country—sometimes covering distances as far as 700 kilometres to the most remote areas of the country.

Partners: Ethiopian Telecommunications Corporation (ETC), Ethiopian Information and Communication Development Authority, Cisco Systems

Source: WSIS Stocktaking Database and the website of the Least Developed Countries Initiative of Cisco

For more in-depth information: see

  Saukaryam: Model of Good Governance

Success strategy: In the port city of Visakhapatnam, Southern India, Saukaryam has had the city on the move, perfecting home delivery of civic services and doing away with queues which are symptomatic of many overstretched government services. In just two years, this gateway has transformed the lives of the city’s residents. The facility has attracted international acclaim, even winning a United Nations Development Programme (UNDP) award and a nomination for the Stockholm Challenge.

When Sanjay Jaju took over as Visakhapatnam’s municipal commissioner in October 2000, there were the usual complaints, long queues, an endless wait for birth certificates, building plans complaints. The civic service delivery system was dismal, no different from those elsewhere in the country.

In a bid to solve the problem, Saukaryam was born. The facility became operational in January 2001. Today, registers two hundred thousand hits a year. People can settle their bills online, check the status of building and water supply plans, receive direct information about births and deaths, track garbage clearance, even scan tender notices. Saukaryam delivers a public-private venture created through broadband leased circuits. Banks, where payments to the corporation can be made, have also been linked to the metro area network.


For more detailed information: see the website of the activity

go to the top

 success stories home page

SPU Home | SPU Newslog | SPU New Initiatives Programme | Send a BDT Story e-card | WSIS Home | WSIS Stocktaking |
WSIS Outcome Documents |


Top -  Feedback -  Contact Us -  Copyright © ITU 2007 All Rights Reserved
Contact for this page : BDT Web Support
Updated : 2006-10-17