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 Wednesday, February 08, 2012

The Telecom Regulatory Authority of India (TRAI) has issued a Direction to all telecom operators on the publication of tariff plans, in a bid to offer greater transparency for telecom subscribers in choosing their tariff plans.

According to the report, the Direction asks for all tariff plans meant for pre-paid and post-paid subscribers to be published in separate formats. Further, in order to facilitate easy comparison across tariff plans, these formats should contain all the tariff plans offered by the telecom access service provider in a service area inclusive of all tariff items along with the respective tariff in tabular formats at one place.

The Direction also states that all the tariff plans should be made available to the subscribers in the prescribed formats at the customer care centres, points of sale/retail outlets as well as on the website of the telecom access service provider. Also, the telecom access service provider is required to ensure that the tariff plans published in the prescribed formats are updated on their website and customer care centre every time there is a change in any of the tariff plans, and make available the updated tariff plans in these formats by the 7th day of January, April, July and October at their points of sale and retail outlets.

As per the Direction, it is mandatory for the telecom access service provider to publish all the tariff plans in prescribed formats in at least one regional language and one English newspaper at an interval of not more than six months, and provide compliance to the regulatory authority.

Source: Wireless Federation.