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 Thursday, 06 March 2014

None of the four Kenyan mobile networks met their Quality of Service (QoS) requirements in the 2012/13 financial year, according to a report released by CCK today. Overall, performance by the four mobile operators shows a general downward trend with none of the operators having achieved the minimum Key Performance Indicators (KPI) compliance target of 80%.

Telkom Kenya Limited had the highest QoS score of 62.5%, while the three other operators - Airtel Kenya Limited, Essar Kenya Limited and Safaricom Kenya Limited - each managed 50% out of the set minimum score of 80%. 

The QoS assessment framework is based on eight (8) Key Performance Indicators (KPIs) and a well-defined assessment methodology that were adopted in 2008/09 after an elaborate and exhaustive consultative process. The eight KPIs are completed calls rate, call set up success rate, dropped calls, blocked calls, speech quality, handover success rate, call set up time and signal strength.  Of the eight KPIs, five were enhanced during the period under review and this may have contributed to the outcome.

All the operators met the KPI targets in respect to Signal Strength (RX Level), Call set up time, Handover Success Rate and Call drop rate in the current assessment period.

The KPIs that have not been met by any of the operators in the current assessment period included call block rate, completed calls and call set up success rate (CSSR).

Read the full report.

Source: CCK Mobile.