The Nigerian Communications Commission (NCC) has fined telecom operators MTN, Etisalat, Airtel and Globacom, a total amount of $10.8 million, over poor quality of telecom services, according to a report by This Day.
As per the report, the Nigerian Communications Commission (NCC) had informed the Chief Executive Officers of the telecom operators via letters. The penalties imposed on the operators’ amount to $2.29 million for MTN and Etisalat, $1.71 million for Airtel and $1.14 million for Globacom.
The letter sent by the Commission said that all the operators are to pay the penalties on or before May 21, 2012 or be liable to payment of additional $15,900 per day for as long as the contravention persists. The penalties were imposed as the operators failed to meet with the minimum standard of quality of service including the key performance indicators (KPIs).
According to NCC, it monitored the performance of the operators on the different parameters, in line with the provisions of the regulation, and discovered that operators were in contravention of the provisions.
The report reveals that monitoring of the quality of service from the different operators in the month of March 2012, NCC statistics in some crucial parameters showed that Call Set-up Success Rate (CSSR) for all operators was 97.07 percent and the Commission’s target was greater than or equal to 98 percent.
Also during the period, Call Completion Rate (CCR) for all operators was 95.78 percent and the commission’s target was greater than or equal 96 percent. Drop Call Rate (DCR) for all operators was 1.33 percent and the commission’s target was less than or equal to 2 percent. The statistics showed that the four operators did not measure up to NCC’s target in certain parameters.
Source: Wireless Federation.