Consumer VoIP subscriber growth continues to soar in Western Europe, reaching 21.7 million at mid-year 2007, up from 15.6 million only six months earlier. TeleGeography estimates that the ranks of European VoIP subscribers had grown to 28.9 million by year-end 2007.
While VoIP is often associated with competitive carriers and cable companies, many European incumbents have counterattacked by launching their own VoIP services, often with great success. France Telecom has emerged as by far the largest consumer VoIP provider in Europe, while BT, Telecom Italia, and KPN all rank among the top ten European VoIP operators.
As these rankings suggest, the European consumer VoIP market remains fragmented and highly diverse, featuring a wide range of provider types and business models. In some countries, incumbents dominate; in others, competitive carriers have gained the advantage. Similarly, VoIP adoption differs widely across nations. For example, 34 percent of all French households subscribe to VoIP, compared to only 11 percent in Germany.