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Home : ITU-D : Human Capacity Building
Human Capacity Building Programme  

Our Mission

The Human Capacity Building Division of the ITU Telecommunication Development Bureau (BDT) works to strengthen the human, institutional and organizational capacity of developing countries in a manner that prepares them for the challenges of a digital economy.

Our Strategy

This mission is achieved through a) information and resource sharing on all major topic areas covered by ITU-D activities; b) delivery of ICT learning, training and development opportunities designed to build capacity across all social layers; and c) promotion of current and best-in-class human resources strategies and management practices. These activities are carried out a) through our ongoing regular programme activities; b) through special projects; and c) through partnerships, including the ITU Centres of Excellence and Internet Training Centres.

Upon request, we also provide advisory and consulting services to Member States in the areas of human capacity and organizational development. Our capacity building interventions, resources and tools target different audiences - ranging from government policy-makers and regulators, to professional business-focused curricula for ICT executives and managers, to specialized programmes for technical and operational staff.


ITU Academy

Over the past few years BDT has been working to streamline its ICT capacity building and skills development efforts through ITU Academy.

ITU Academy is a BDT initiative intended to assist developing countries by making available ICT education, training and development opportunities at the highest possible levels of quality. These offerings will be delivered in cooperation with numerous partners, around the globe through face-to-face events and distance learning.


ITU Academy portal

ITU is working to build up high quality training resources and materials on the ITU Academy portal. Examples of training courses and resources planned and/or currently available include: analogue-digital migration, broadband wireless access, cybersecurity, competition and price regulation, convergent regulation, emergency communications, mobile technologies and services, IPTV and mobile TV, national ICT strategies, Next Generation Networks (NGN), regulatory reform, rural access, spectrum management, spectrum pricing/trading, and strategies for providing universal access. Explore the current available resources and materials under Topics on the ITU Academy portal.


Supporting the ITU Academy initiative are a number of front-line training nodes and partners including the ITU Centres of Excellence and Internet Training Centres - all key players in delivering education, training and information in the regions.

ITU Centres of Excellence (CoE)

ITU Centres of Excellence are institutions sharing expertise, resources and capacity-building know-how in telecommunications and ICTs training/education, distributed around the world. Designed to offer continuous education to ICT managers in the public and private spheres through face-to-face or distance learning programmes, the Centres serve as regional focal points for professional development, research, and knowledge sharing, as well as providing specialist training services to external clients.

Support from multilateral and regional organizations, educational institutes and government donors assists ITU in establishing and supporting these Centres. CoE networks have been established in a number of regions including Africa, Africa Spanish/Lusophone countries, the Americas, Arab States, Asia-Pacific, Caribbean, Commonwealth of Independent States (CIS) and Europe. Under the umbrella of ITU Academy, these regional networks are now being joined together into a single global network sharing training curricula, resources and expertise.

Learn more about the CoE initiative [here

ITU Internet Training Centres (ITC)

The ITU Internet Training Centres initiative is a targeted capacity building program that works towards the creation and enhancement of ICT and related skills. Through a train-the-trainer approach, the ITU Telecommunication Development Bureau works with public and private-sector partners and training institutions and universities to set up Internet Training Centres which provide access to affordable and relevant training programs using both face-to-face and distance-based training methods.

Through these Centres, students access quality technical training curricula, provided by established partners, preparing them for industry certification which in turn enhances their employability. In an effort to promote technological empowerment as a path to economic and social development, the ITC initiative complements current technical offerings with soft skills and entrepreneurship modules to facilitate self-employment.

Learn more about the ITC initiative [here]



For more information on ITU Academy and related capacity building initiatives, contact the BDT Human Capacity Building Division at hcbmail (at)


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Updated : 2010-09-14