through Human Resources Management and Development
The objective of
developing countries in building institutional and organizational capacity
through human resources management and development and organizational
development activities. These activities will use and demonstrate modern
techniques such as distance learning, computer-based training and tele-training so as to increase effectiveness and reduce costs, and reflect
developmental objectives related to access and gender.
There are clearly
defined sets of activities for the implementation of that mission, which
are as follows:
- Transfer of
- Sharing of
experience and know-how
- Training and
human capacity building (centres of excellence, global
telecommunication university (GTU), etc.)
telecommunication sector, quality training and management skills for
employees re essential because of the complexity of new technology and the
rapidity of its evolution. Human resources development is therefore a top
priority for the ITU-D Sector.
BDT has built up a
comprehensive program of training courses in ll areas of human resources
management and development, as well as in Organization Development and
Transformation of Companies to be competitive in an open market, and
offers manuals, guidelines and consultancy services. Many of the training
courses or workshops use technology-based training methods using
computers, telecommunications and distance learning.
experience and know-how:
symposiums in different fields, organizing HRD regional and worldwide
meetings, and through INTERNET, organizing forums for discussion, the
sharing of experience and know-how is made in between the participants and
the experts participating in these activities. Only to mention some of
them, as subjects discussed: tele-education, tele-medicine, HRD
developments, Quality Management, Transformation of Companies, Regulation
of Telecommunications, Management and Leadership, Training of Trainers to
be tutors t distance, etc. are some of the subjects in which the sharing
of experience and know-how was done through the above-mentioned
symposiums, regional meetings and electronic forums.
short missions to the countries and regions, the HRD professionals from
BDT provide assistance to analyze the situations, find possible solutions,
prepare transformation ’s plans and help during their implementation.
The mentioned assistance may be provided to Ministries, Regulatory Bodies,
Operators and Regional Associations.
the BDT also provide assistance to other UN organizations, as example, it
is assisting in the creation of Virtual Water Training Center in the DESA-Department
of Economic and Social Affairs; In order to provide training to the
responsible authorities in charge of the management of water in developing
Training Centre (VTC):
The BDT Virtual Training Centre is a training center
offering its services on line, or in other words training centre on the
Information Highway. This service is developed by BDT in the framework of
its activities aimed at fostering the use of information technologies in
the telecommunication-training sector, mainly in developing countries.
Services offered include distance tutoring and participation in virtual
classes, access to training material, information and distance consultancy
services. In that way it is covering the 3
above-mentioned activities of the HRD program s well as the fourth one:
dissemination of information.
provided by the BDT/HRD Division is information on training resources,
through a series of data bases available in the VTC: Training Material:
traditional and computer based or distance training; Training
Opportunities: training provided via courses, seminars and conferences;
Directory of Training Centers: provides information on the type of
programs delivered, capacity of the center, contact person responsible,
the information available in the databases, the Human Resource Development
Quarterly is specialized publication, published in three languages,
dealing with different aspects of training, human resources development,
management development and organization development.
information is available in INTERNET, in the Virtual Training Center, as
well as published regularly in paper.
Training and human
activities are normally implemented in partnership with public and private
telecommunication organizations and may be mentioned:
(Management Development for Telecommunications).
- GTU/GTTI (Global
Telecom. University/Global Telecom. Training Institute).
- CENTRES OF
EXCELLENCE (Projects in Americas, Asia and the Pacific, Central and
Eastern Africa, West Africa and Arab States)
participation of different partners, has developed a series of manuals and
computer-based courseware on a variety of subjects according with priority
needs identified in different Regions, in order to improve the management
of the telecommunication enterprises. The materials developed may be found
as part of the Virtual Training Centre t ITU ’s website.
Telecommunication University/Global Telecommunication Training Institute (GTU/GTTI):
cooperation with existing training institutes and universities throughout
the world, telecommunications technology can now be taught to anyone,
anywhere and particularly in developing countries. BDT’s GTU/GTTI, a
"virtual university ", is based on distance-learning principles.
It takes advantage of existing communication facilities to establish
programs for engineers, managers and other professionals. The GTU/GTTI
demonstrates how the Global Information Infrastructure can be used for
educational and professional training in developing countries.
As part of a Special Development Initiative, using money from
the Surplus of TELECOM as seed money to attract assistance from
multi-lateral and regional organizations, financing institutions,
development agencies, administrations and the private sector, BDT lunched
initially four projects, actually five, named Centres of Excellence.
using the concept of networking partners, reoriented to supply high-level
training in Policies and Regulation, New Technologies and Specialized
Management aspects, to the high-level authorities and decision makers of
information, please contact:
Head, Human Resource Development Unit
ITU Telecommunication Development Bureau (BDT)