A new research report on online government from the Pew Research Centerís Internet & American Life Project shows that citizens are searching for information in unprecedented numbers. When they visit sites, they're increasingly making transactions and participating in discussion around policies. Forty-one percent have gone online to get forms, including tax forms, health forms or student aid forms, and 35 percent have researched government documents or statistics. Roughly one-third of all Internet users reported renewing driver's licenses and auto registrations online. In general, the use of government websites for information and transactions is nearly ubiquitous among Internet users, with 82 percent of online adults surveyed reporting one of the two activities.
(Source: Pew Research Center)
Pew Research Center