Google said Tuesday's widespread Gmail outage occurred when the company took some servers offline to perform routine maintenance, causing its remaining routers to become overloaded with traffic. "We know how many people rely on Gmail for personal and professional communications, and we take it very seriously when there's a problem with the service." wrote Ben Treynor, a Google vice president of engineering.
Gmail's problems were a top trending topic on Twitter, with users trading updates and posting links to blogs such as Mashable, which published a post called, "5 Things to Do While Gmail is Down." (No. 1: "Immediately flood Twitter with tweets alternately proclaiming 'Gmail is down!' and inquiring 'Is Gmail down?' ")