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 Tuesday, 19 August 2008

The ITU-D recruited an expert to produce a study report concerning "Electronic Government for Developing Countries", which is intended to help address challenges in formulating e-Government policies. The draft version as of August 2008 is now available online on the ITU-D ICT Applications and Cybersecurity Division (CYB) website.

The purpose of this report is to examine the adoption of e-Government services in countries with developing economies. As the day-to-day business of a public administration is to build on data and information, using the latter is critical to help ensuring its accountability, managing its operations, and to allow its citizens to participate in the country's governance. With the revolutionary changes that ICTs are bringing to our global society, public administrations worldwide continue to develop more sophisticated ways to digitize their operations and practices so that they can offer the public access to government services in more effective and efficient ways.

The seven key recommendations outlined in this report are:

  • Developing a strategic plan to guide e-Government services;
  • Understanding the needs of citizens and of all public administration segments;
  • Using well established system development practices for e-Government services;
  • Creating a learning organization;
  • Developing effective ICT governance mechanisms;
  • Developing ICT capabilities, including human resources capacity building and suitable ICT infrastructure; and
  • Developing an e-Government security and disaster recovery plan.

To continue reading the report and its case studies, click here. More information on ITU-D activities related to ICT applications, click here.