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 Wednesday, September 12, 2007

The e-Government Global Dialogue, Citizen-Centric Government: One-Stop Multi-Channel Service Delivery for All, will be held on Tuesday, 18 September 2007, 8:00-10:30 am ET at Room MC2-137, 1818 H Street NW in Washington, DC. It will also be accessible via live webcast.

"The government of the future is a citizen-centric government and the one-stop approach is a quintessential expression of citizen centricity. This seminar, initiated by the Moscow City Government is integral part of Single Window Conference taking place in Zelenograd district of Moscow on Sep 18-20, which will bring together some 300 government officials and other stakeholders from multiple Russian regions as well as the audiences in other transition and developing countries. The seminar will enable policy-makers to get a snapshot of international experience, analyze critical success factors, lessons learned and implementation challenges in citizen service center projects, and explore a symbiotic relationship between the citizen service centres and other service delivery channels. Case studies of citizen service center projects will also be presented, and the following issues will be discussed in more detail: the profile, skills, professional background for one-stop citizen service centers; the legal status / organizational form of citizen service centers; and the relations and linkages between citizen service centers and the government agencies."

More information about this event is available here.
Interested participants may also join via the Live Webcast / Online Discussion.