Cybercafe with Service Desk Support
The Cybercafe is located in Basement 2, Shangri-La Hotel.
There are 5 PCs with US keyboard support and Internet
connection, 10 wired Ethernet connections for laptops and 2
network printers. Wireless connections for laptops are also
available. A total of 35 workspaces are available for
A service desk located in the cybercafé is available to
assist Delegates on IT-related issues. The Service Desk can
also be reached at +603 2031 8069
Connections to the printers can be done:
Via the network (wired/wireless) through a printer
server. Printers have the server name and share name
marked on them;
Wired Ethernet LAN
Ten (10) Ethernet connections (RJ45) 10/100 Mbps are
provided in the cybercafé to connect laptops to the
Delegates equipped with 802.11a/b/g cards will be able
to take advantage of the wireless LAN facility installed
throughout the Shangri-La Hotel. The SSID for the
network is itudelg and the password is
Wireless LAN Cards
Delegates are advised to procure a Wi-Fi certified card
before travelling to the Meeting. Before buying a card, it
is advisable to check that it has Wi-Fi CERTIFIED logo.
Wireless LAN Configuration Parameters
Please follow the installation instructions delivered with
the card. You may need to log in with administrator
privileges depending on your PC’s operating system and
the card purchased.
LAN Configuration (wired and wireless)
LAN configuration parameters
Enable DHCP so that your laptop will obtain the IP
address and other network parameters automatically.
Web-proxy: Ensure that your Internet browser’s proxy
setting is removed.
SOCKS: Disable any SOCKS configurations.
Outgoing e-mail: If you want to use your own email
application (e.g. Outlook) on your laptop for
sending emails, the outgoing SMTP server to be used
Please be aware that network communication can be
intercepted, either wired or wireless. As such end-to-end
encryption is recommended for confidentiality. Please use
VPN or end-to-end encryption solutions and personal firewall
software to protect your system.
It should be noted that some firewall software
configurations may prevent access to local resources (e.g.
network shares and printers). In case of problems, please
consult our support staff at the service desk.
Delegates may purchase local prepaid SIM
cards in the foyer of Meeting venue.