International Telecommunication Union   ITU
عربي  |  中文  |  Español  |  Français  |  Русский
 
Site map Contact us Print version
 Home : ITU Survey: impact of ICT usage on work/life balance
 

ITU Survey: impact of ICT usage on work/life balance

Legend: Answer is mandatory Answer will not be distributed outside ITU
Please choose your Organization in the popup-list if available, otherwise, you may type the name.
Organization name:
Headquarters' Country
Contact for this survey (E-mail):
1. How many people work in the organization?
2. Are the employees (select one answer)
3. Are the employees (select one answer)
4. What is the percentage of employees with managerial responsibilities in the organization, compared to the total number of employees? (100 means 100%, 50 means 50%, etc.)
5. What is the percentage of engineers in the organization, compared to the total number of employees? (100 means 100%, 50 means 50%, etc.)
6. What is the percentage of marketing and sales people in the organization, compared to the total number of employees? (100 means 100%, 50 means 50%, etc.)
7. How many languages does the organization use for its internal communications?
8. What percentage of employees get the following communication equipment from the organization? (100 means 100%, 50 means 50%, etc.)
8.1. Fixed telephone line
8.2. Desktop (with Internet and e-mail access)
8.3. Mobile phone (with no Internet or e-mail access)
8.4. Smartphone or PDA (with Internet and e-mail access, e.g. HTC®, Blackberry®, IPhone®, Palm®…)
8.5. Laptop (with Internet and e-mail access)
8.6. Beeper/Pager
9. In general, what latitude have employees to use the above-mentioned communication equipments? Are there any restrictions, access controls, etc?
Work/Life Balance refers to the separation and balance between professional and private life activities. The following questions address the policies put in place to guarantee employees’ work/life balance, in relation with their usage of electronic communications in the professional environment.
10. WLB issues are considered a priority to the organization’s management.
11. The issue of WLB has properly been addressed by the organization
12. Has a specific WLB policy been established and documented? (Yes/No)
13. If yes, on which year was it implemented?
Note – If possible, kindly send a copy of the policy along with your answers.
14. Is this policy: (several answers are possible)
15. Supervisors are expected to inform their supervisees about the WLB policy.
16. Employees are expected to adhere to and sign the WLB policy.
17. Which of the following information does the organization systematically collect and store?
18. Are normal working/office hours contractually defined for all employees?
19. Employees are expected to stay in the office outside normal working hours.
20. Employees are expected to work from home outside normal working hours.
21. Employees receive compensation (in time or cash) for extra working hours spent in the office.
22. Employees receive compensation (in time or cash) for extra working hours spent at home.
23. Employees are expected to answer professional calls outside office hours.
24. If employees are expected to answer professional calls outside normal working hours, on what devices?
25. Employees are expected to switch off their professional (mobile) phone outside office hours.
26. Does your organization recommend employees not to use their Smartphone outside normal working hours?
27. Employees are allowed to use their professional mobile phone or Smartphone for private communications.
28. For those employees allowed to use their professional phone for private communications, are these communications charged to the employees?
29. If yes, do they beneficiate preferential rates?
30. Is the organization equipped with its own e-mail system?
31. If yes, for their professional communications, are employees
32. Can employees have remote access to the organization’s mail server(s)?
33. Can employees have remote access to the organization’s file server(s)?
34. Are the organization’s e-mail server(s) permanently available (outside maintenance downtime)?
35. The organization is encouraging staff not to send e-mail over weekends
36. Does the organization offer free access to the Internet for employees using the organization’s e-mail system outside office hours for professional purposes?
Friendly spam refers to unnecessary e-mail messages received from colleagues, supervisors, supervisees in the professional environment. It is a source of mail overload and can affect performance.
37. Employees generally know how to avoid e-mail overload.
38. The organization has established e-mail rules and etiquette to avoid friendly spam.
39. If yes, please describe these rules and etiquette
Note – If so and if possible, kindly send a copy of these rules and etiquette along with your answers.
40. The organization has established e-mail training to help employees “manage their inbox”.
41. What tools and techniques are available for employees to limit spam?
42. The organization has properly addressed the issue of private usage of professional computer resources.
43. Has a specific computer resources usage policy been established and documented?
44. If yes, which Year was it implemented?
Note – If so and if possible, kindly send a copy of the policy along with your answers.
45. Employees are allowed to use the organization’s e-mail system for private communications.
46. Employees are allowed to access the Internet from the office for private purpose.
47. If employees are allowed to use the Internet in the office for private purpose, how is privacy of communication guaranteed by the organization?
48. Are private e-mails archived in the same way as professional e-mails?
49. In average, how many e-mail messages does an employee send daily?
50. In average, how many e-mail messages does an employee receive daily?
51. List the most frequent usages of the organization’s e-mail system.

 

Top - Feedback - Contact us -  Copyright © ITU 2010 All Rights Reserved
Contact for this page : BDTwebsupport
Updated : 2010-02-09